- Author: Raymond
- Category: Insurance in Kenya
THE REAL-LIFE WINS: 10 Customer Stories That Prove Why Kenyans Trust Imana Insurance & MyKava
How real problems met real solutions through comparison, clarity & care.
In Kenya, insurance isn't just a product — it’s a lifeline. It’s the difference between a bad day and a life-ruining disaster. It’s the one thing you only appreciate when everything around you starts falling apart… and then somehow gets fixed.
And that’s where Imana Insurance Agency Kenya Ltd and MyKava Online Insurance Shop step in — not as salespeople, but as guardians of peace, clarity, and financial safety.
These 10 real-world service stories highlight exactly why thousands of Kenyans trust Imana and MyKava every day to compare, buy, and manage their covers with ease.
1️⃣ The Night James Froze on Thika Road — Motor Private Insurance
A simple drive home turned dramatic when James’ Mazda was hit by a reckless Probox. Shaking, confused, surrounded by flashing police lights — he learned the hard way that Third-Party Only does not cover his own repair costs.
That’s when he reached out to Imana via https://imana.co.ke/insurance/motor-insurance
We compared comprehensive car insurance quotes, added excess protector, political violence cover, and a courtesy car.
Today? James moves with confidence. No more driving with fear.
2️⃣ Mwangi’s 6AM Side-Swipe — The PSV Taxi Lifeline
Morning rush. Jogoo Road. Bolts of chaos. Mwangi’s taxi was sideswiped mid-trip with passengers on board. What he didn’t know? His old policy didn’t include passenger liability.
Imana recalibrated his cover through MyKava and fixed the gap instantly.
Now he drives knowing his car, passengers, and hustle are all protected. 👉 www.mykava.co.ke
3️⃣ Karioki’s Tough Morning — PSV Matatu Insurance Done Right
A collision on Muthithi Street left passengers injured and Karioki drowning in liability questions. His previous agent had never explained limits, exclusions, or medical coverage.
Imana rebuilt his matatu cover properly using: https://imana.co.ke/insurance/motor-insurance
Now his cover matches the realities of Nairobi’s unpredictable roads.
4️⃣ Kiptoo & The Lorry Incident — Motorcycle/Boda Insurance
One lorry. One crash. One injured rider. One bike ruined.
Kiptoo only had Third Party. Meaning:
- No compensation for his bike.
- No personal accident cover.
- Zero protection for his livelihood.
Imana and MyKava helped him secure a comprehensive rider package covering the bike, the rider, and third parties. 👉 www.mykava.co.ke
Now Kiptoo is back on the road — safer, smarter, stronger.
5️⃣ Baby Ariana’s 2AM Fever — Medical Insurance That Actually Helps
At 2am, Ariana’s parents rushed to hospital, terrified. Their insurer demanded a cash deposit before treatment.
Turns out, their old cover had weak limits and zero 24-hour support.
Imana redesigned their medical plan using:
- https://imana.co.ke/insurance/imana-health
- https://imana.co.ke/insurance/health-insurance
- https://imana.co.ke/micro-quote
Now they have smooth cashless treatment, strong inpatient and outpatient limits, and maternity benefits that actually work.
That’s the power of proper comparison.
6️⃣ Joy Lost Her Passport in Dubai — The Travel Insurance Reality Check
On her first solo adventure, Joy lost her passport. Panic. No backup. No emergency support.
After returning home, she chose to never travel uninsured again.
Imana set her up with a global travel insurance plan that covered lost documents, medical emergencies, baggage delay, trip cancellation, and more. 👉 via www.mykava.co.ke
Now Joy explores the world fearlessly — and wisely.
7️⃣ Peter’s Factory Accident — WIBA/GPA Protection That Works
A slip at work left Peter injured and unable to operate machines for weeks. His employer’s old WIBA policy had outdated limits and no GPA extension.
Imana fixed everything using:
Now the company has proper WIBA, WIBA Plus, Group Life, and Last Expense.
Peter’s compensation was processed smoothly — and the company improved its compliance overnight.
8️⃣ Linda’s Kitchen Fire — Home Insurance to the Rescue
One small kitchen fire destroyed Linda’s fridge, microwave, and cabinets. She had no home insurance because she assumed it was “for rich people.”
Imana corrected that mindset fast.
Through the Domestic Package (found under our property solutions), Linda now enjoys cover for:
- Fire
- Theft
- All-risk items (phone, laptop, bicycle)
Her home is now protected — and so is her peace of mind.
9️⃣ The SME That Almost Collapsed — Corporate Insurance
A Kisumu-based SME lost a delivery van and had no idea how to process a claim. Their old agent disappeared like Nairobi fog.
Imana took over their portfolio using: 👉 https://imana.co.ke/corporate-quote
We revamped:
- Motor fleet
- WIBA/GPA
- Fire & Burglary
- Marine Cargo
Their pending claim was resolved. Their risks realigned. Their trust restored.
🔟 Githinji in Dodoma — COMESA Yellow Card Saves the Day
A tragic accident in Dodoma involving Githinji’s Subaru Forester (KSh 3.2M) resulted in two fatalities. A nightmare scenario.
But Githinji had done the smart thing — he bought his comprehensive cover + COMESA Yellow Card through Imana/MyKava:
👉 https://imana.co.ke/insurance/motor-insurance
👉 www.mykava.co.ke
The cover handled:
- Cross-border liabilities
- Legal obligations
- Repairs
- Claim assistance
- Peace of mind across East Africa
Without COMESA? He’d be drowning in financial and legal trouble.
WHY KENYANS TRUST IMANA & MYKAVA
Because we don’t disappear after you buy the policy.
We walk with you — in the rain, in the chaos, in the uncertainty.
We:
✔️ Compare quotes so you save money
✔️ Explain benefits so you’re never confused
✔️ Recommend only trusted insurance companies
✔️ Handle claims end-to-end
✔️ Issue digital certificates fast
✔️ Offer real-time WhatsApp support
✔️ Protect every class — motor, medical, travel, WIBA, corporate, COMESA, etc.
Imana isn’t an insurance shop.
It’s a safety ecosystem.
READY TO PROTECT YOUR STORY TOO?
Compare, buy, and save today through:
🌐 www.imana.co.ke
🌐 www.mykava.co.ke
Or chat with us for instant quotes.
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